Privacy Policy

Last Updated: July 5, 2025

This document outlines our privacy policy (the “Policy”). This Policy applies exclusively to information collected by or through the use of The Roofers Salem Inc. (the “Website”), as well as any quote request you submit through the Website. This Policy describes:

The categories of personally identifiable information collected, how that data is used, and with whom it may be shared.
Your options regarding the collection and use of your personal information.
The measures we take to safeguard your information.
The procedures to correct or update your information.

How Information Is Collected, Used, and Disclosed

The Website collects information you voluntarily provide through form submissions.
We will use this information to respond to your inquiries or requests. We do not share your information externally except as needed to fulfill your request. You acknowledge that any information you provide will be shared with our Premier Partners (as defined in our Terms of Service), and those partners may further share that information with their employees, contractors, affiliates, customers, or agents.
Unless you ask us not to, we may also contact you by email to share updates, promotions, or changes to this Policy.

Your Rights and Managing Your Data

You can opt out of any future contact at any time. To do so, email us at support@tcpacompliance.site. Through this contact, you may:

Request access to any personal information we have about you.
Correct or update your information.
Ask us to delete your data.
Express any concerns regarding our use of your data.

Measures We Take to Protect Your Information

We take the security of your data seriously. When you submit sensitive details through the Website, the information is protected both online and offline.
Sensitive data (such as credit card information) is encrypted during transmission, as indicated by the padlock icon in your browser and “https” in the URL.
Access to your personal information is limited to employees who need it to perform specific duties (for example, customer service or providing quotes). The servers and computers storing this data are maintained in secure environments.
If you believe we are not adhering to this Policy, please contact us at support@tcpacompliance.site.

California Residents: Your CCPA Rights

Under the California Consumer Privacy Act (“CCPA”), California residents have specific rights concerning their personal information. This section explains those rights and how you may exercise them.

Information We Gather:
We collect personal information (“PI”) as defined under the CCPA—meaning any information that identifies, relates to, or could reasonably be linked to you or your household.

Below is an overview of:

Categories of PI collected over the past 12 months.
The sources from which this PI is gathered.
The business purposes for collecting or disclosing PI.
The categories of partners with whom your PI may be shared.

Categories of PI We May Collect:

Contact Details: First name, last name, email address, telephone number, street address.
Online Identifiers: IP address.

Sources of Personal Information:

Directly from you when you complete forms, contact us, or leave reviews.
Indirectly from Premier Partners, vendors, service providers, or other third parties.
From publicly available sources, such as social media platforms (e.g., LinkedIn public profiles).
Automatically, via your device or browser when you visit the Website.

How We Use Personal Information:

To fulfill your request or process a quote.
To provide information about our services or those of our Premier Partners.
For customer support.
To enhance the Website, develop new offerings, and improve our products.
For security, fraud prevention, and compliance with legal obligations.

Retention of Personal Information:
We retain PI only as long as reasonably necessary for the purposes described in this Policy, or to comply with legal requirements. Retention periods vary depending on the nature of the information.

Entities with Whom We Share PI:

Service Providers.
Premier Partners and their affiliates or contractors.
Authorized advisors, including auditors or legal counsel.
Government or regulatory authorities when required.

Your Rights Under the CCPA

Right to Notice:
Before or at the time we collect your PI, you are entitled to notice about the categories of PI collected and the purposes for which it is used.

Right to Know:
You may request disclosure of the PI we have collected, used, shared, or disclosed over the preceding 12 months. Specifically, you may request:

The categories of PI collected about you.
The sources of that PI.
The categories of PI we disclosed or shared for a business purpose.
The categories of third parties with whom we shared your PI.
The purpose for collecting your PI.
Specific pieces of PI collected about you.

If we provide this information electronically, we will do so in a portable format, if feasible.
We may decline requests that are duplicative within a 12-month period, unverified, or would create an unreasonable risk to the security of PI or our systems.

Right to Deletion:
You have the right to request deletion of PI collected from you, subject to exceptions allowed under the CCPA and other applicable laws.

Right to Non-Discrimination:
You will not be discriminated against for exercising your privacy rights under the CCPA.

How to Submit Requests

To exercise your rights to know or delete your PI, please email support@tcpacompliance.site. Include the following details in your email subject line:

Your full name.
Email address.
Phone number.
The date you originally submitted your information.

We will respond within 20 business days and, where applicable, provide a list of Premier Partners who received your data.

Authorized Representatives:
If you wish to submit a request through an authorized agent, the agent must provide written proof of authorization to act on your behalf.